Frequently Asked Questions
Everything you need to know about your Volcom order and products.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package by logging into your account and visiting the 'Order History' section.
What is Volcom's return policy?
We offer free returns on all domestic orders within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.
Do you offer international shipping?
Yes, Volcom ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
How do I care for my Volcom apparel?
To maintain the quality of your gear, we recommend machine washing in cold water and tumble drying on low. Always check the specific care label inside your garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
What is the Volcom Stone Rewards program?
Stone Rewards is our free loyalty program where you earn points for every dollar spent. Points can be redeemed for exclusive discounts, early access to sales, and special member-only products.